Terms and conditions

Product Satisfaction
Customer satisfaction is of paramount importance to Drinks of France. Please contact us immediately on 0800 856 2056 or e-mail office@drinksoffrance.co.uk if you are in any way dissatisfied with our products or service.

Product Substitution
In the unlikely event that the product you require is not in stock, Drinks of France will contact you to confirm whether you would prefer either to receive a product of similar value and quality and be invoiced accordingly or the product to be back-ordered or to cancel the order (at no charge).

Cancellation
You may cancel your order and return the goods to us, for any reason and at any time, up to 7 working days following delivery and we will refund the cost of the order. It is your responsibility to ensure that the bottles arrive at the Drinks of France warehouse unopened and in saleable condition. Any such parcel must be sent prepaid. Drinks of France must be notified before it is sent and agree to its receipt.

Delivery
All goods must be signed for on delivery by the addressee on the Delivery Note or their appointed representative. By accepting a delivery the recipient guarantees that they are at least 18 years of age. All goods must be inspected at the time of delivery. Any shortage or breakage must be notified to Drinks of France within 24 hours of delivery and confirmed in writing within 3 working days. No claims can be entertained outside these deadlines. Any suspected non-delivery must be reported to Drinks of France within 4 working days of placement of order.

Website Security
Credit card details are sent to our Payment Acquirer using 128-bit encryption; they are not held on our website. No cookies are used on our website.

Late Payment
Drinks of France understand and reserve the right to exercise our statutory right to charge interest and administration charges on overdue sums in line with the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2002.

Retention of Title
Drinks of France shall retain title to the goods until payment has been made in full. The customer shall meanwhile insure the goods against the usual risks, keep them safely, readily identifiable and free from any charge or other encumbrance.

Data Protection Act 1998
Drinks of France are registered under the above Act and guarantee that data held about their customers remains confidential to the company and will not be shared with or passed or sold to other companies except as required for business operational purposes, (eg. address for delivery), or as required by law.

Licensing Act 2003
The Directors and premises of Drinks of France are registered under the above Act for sales of alcohol. Under the terms of the Act, by ordering wines from Drinks of France, you warrant that both you and the intended recipient of the wines are over 18 years of age.

Limitation of Liability
Drinks of France shall not be liable for any consequential loss or damage incurred arising either directly or indirectly from any defect or failure in their goods or services.

Applicable Law
These Terms and Conditions are governed by the law applicable in England & Wales. Drinks of France reserve the right to vary these conditions as may be necessary. The latest version will always be available on the website.

Version 11/07